elang88 Privacy Policy
This page describes what we collect when you use elang88 and how we keep that data protected. We collect only the information needed to verify your identity, process your payments, and operate our platform. We do not sell your data to marketers, and we do not share it outside our payment processors and regulatory partners.
Our privacy practices apply whether you access elang88 via Android app, iOS browser, or desktop. Your account data is encrypted in transit and at rest. Your transactions are logged for your protection and ours. We handle your information the same way regardless of which city you're in—whether Jakarta, Surabaya, Bandung, or Medan—or which payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts like mobile banking, local payment, online payment, e-wallet).
If you have questions about our privacy practices, our support team is available to clarify any section of this policy.
What we collect on elang88
When you register an account with elang88, we collect your email address, phone number, and password. During KYC verification, we collect your full name, government-issued identification number (KTP or passport), date of birth, and residential address. We may also collect proof of address documents, such as utility bills or bank statements. These items are used exclusively to verify your identity, comply with local gaming regulations, and prevent fraud.
When you deposit funds, we collect information about your payment method—for example, your e-wallet account identifier or your bank account number. This information is encrypted and stored securely. We do not store your full bank account details if you use a virtual account; instead, we store a reference token that links your withdrawal request to the correct account. Your payment processor (such as your bank or e-wallet provider) handles the actual transfer; we see only confirmation that the transaction occurred.
When you play on elang88, we log your activity: which games you launched, which bets you placed, which results you received, and when these events occurred. This log is essential for resolving disputes, detecting fraud, and auditing our operations. You can access your full activity log from your account dashboard.
We also collect technical data: your device type (Android, iOS, or desktop), your app version or browser type, your IP address, and your connection speed. This information helps us diagnose technical issues and optimize our platform for different devices and networks.
Our elang88 data categories
- Identity data: email, phone, name, ID number, address, date of birth
- Payment data: payment method references and transaction confirmations (not full bank details)
- Activity data: game sessions, bets, results, timestamps, and account actions
- Technical data: device type, IP address, browser or app version, connection quality
- Support data: messages you send to our support team and responses we provide
How we use your data on elang88
We use your identity data to verify your account, comply with anti-money-laundering regulations, and detect fraudulent accounts. We share this information with our payment processors and, if required, with regulatory authorities. We do not use your identity data for marketing or profiling.
We use your payment data to process deposits and withdrawals, reconcile transactions, and prevent duplicate or unauthorized payments. Payment processors see only the data necessary to complete the transaction—they do not receive your full personal profile.
We use your activity data to settle game outcomes, calculate your balance, and resolve disputes. For example, if you report that a game result seems incorrect, we review your activity log to verify what happened. We also use this data for internal auditing and fraud detection. We do not sell this data or use it for marketing purposes.
We use your technical data to optimize our platform, diagnose connection problems, and ensure our services remain stable. We may aggregate this data (for example, "non-specific info of our users are on iOS") but never link it to your identity without your consent.
Third-party processors and our elang88 data partners
Our payment processors (the banks and e-wallet providers that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transfers) receive the minimum information needed to process your transaction. They do not receive your full account profile or game history. They handle your payment data under their own privacy policies, which we encourage you to review.
We may share identity information with regulatory authorities if required by law, such as anti-money-laundering agencies or gaming regulators in your jurisdiction. This is not optional—it is a legal requirement for us to operate. We do not disclose this information voluntarily; we respond only to lawful requests.
We do not share your data with marketing companies, data brokers, or advertising networks. We do not sell your information. Our business model depends on user trust, not data monetization.
Our servers may be located outside your country, but your data is encrypted in transit and at rest. This encryption ensures that even if a server is compromised, your personal information remains unreadable without the decryption key.
How we secure your data on elang88
We encrypt all data in transit using SSL (Secure Sockets Layer). This means that when you enter your password or payment information, it travels securely from your device to our servers—no one in between can read it. At rest, your personal data is stored in encrypted databases. Your password is hashed using industry-standard algorithms, meaning we never store your password in plain text and cannot read it ourselves.
We use access controls to limit who can view your data. Only staff members with a legitimate need to access your information (for example, our support team resolving a dispute) can do so. We log all access attempts for audit purposes.
We maintain regular security assessments and penetration testing to identify vulnerabilities. If we discover a security flaw, we patch it immediately. If we suffer a data breach despite these efforts, we will notify you and regulatory authorities as required by law.
How long we keep your data on elang88
We retain your identity data (name, ID number, address) for as long as your account is active, plus seven years after account closure. This is required by anti-money-laundering regulations. We cannot delete this data sooner, even if you request it.
We retain your activity data (game sessions, transactions) for as long as your account is active, plus five years after closure. This allows us to resolve disputes and comply with auditing requirements.
We retain payment data only as long as needed to process refunds or handle chargebacks—typically 90 days after a transaction. If you request deletion sooner and the transaction is settled, we will delete it.
We retain technical data (IP addresses, device information) for 30 days, then aggregate it (removing identifiable information) for long-term analytics.
Your rights under our elang88 privacy policy
You have the right to access your data. You can view your personal information, activity history, and transaction records from your account dashboard anytime. You can also request that we provide all the data we hold about you in a portable format—contact our support team to do so.
You have the right to correct inaccurate data. If your address or phone number is wrong, you can update it in your account settings. If you need to correct identity data (such as your name), contact our support team—we will verify the change with documentation.
You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you close your account, we will delete non-essential data immediately but retain identity and transaction records as required by law.
You do not have the right to restrict processing of your data in ways that would prevent us from operating your account or processing your payments. However, you can opt out of non-essential communications (like promotional emails) in your account settings.
- Right to access
- View your personal data and activity history anytime from your dashboard or request a full data export from support.
- Right to correct
- Update your own information in account settings or contact support for identity corrections.
- Right to deletion
- Close your account and request data deletion, subject to legal retention periods (7 years for KYC data).
- Right to opt-out
- Unsubscribe from promotional messages in your account settings without affecting account functionality.
Cookies and tracking on elang88
We use cookies to remember your login session, store your language preference, and remember your device if you enable "stay logged in." These are essential cookies—without them, you would need to log in every time you visit. We do not use cookies for tracking or profiling.
If you close your browser or manually log out, your session cookie expires. If you enable "stay logged in," we store a persistent cookie for 30 days. You can delete this cookie anytime by clearing your browser data or by logging out.
We do not use third-party tracking pixels, analytics services, or retargeting cookies. We do not track you across other websites. We do not sell tracking data to advertisers.
Changes to our elang88 privacy policy
We may update this privacy policy from time to time. If we make a material change (such as sharing your data with a new third party), we will notify you via email or in-app notification. We will not use your data in ways materially different from those described in this policy without your consent. Your continued use of elang88 after notification of changes indicates your acceptance of the updated policy.
This policy was last updated in 2024. We review it annually to ensure it reflects our current practices. If you have concerns about any change, contact our support team before you next use the platform.
We are committed to handling your data fairly and transparently. Our privacy practices are built on the principle that you own your information and we are merely its custodian. If you have questions about how we use your data, contact our support team or our compliance officer.